Our latest research note explores how the mindset within B2C companies in developing improved returns capabilities is expanding to B2B industries.
Supply chain leaders focused on B2C need to include returns as a key capability to meet growing customer expectations. To do so, they need to build their supply chains to operate in a circular, rather than a linear direction.
Gartner clients can read this new research from Gartner’s Customer Service and Fulfilment Analyst team here How B2B Companies Can Learn From B2C to Build Better Returns Processes and Improve Customer Service.
Research Director at Gartner